WE ARE MAKERS
Artwork and delivery policy
This draft is aligned with WRM's booking system. Before commercial launch, verify the legal entity and address, providers and retention periods, cancellation rules, payment and artwork-tracking services, and both digital and physical accessibility.
Last updated: August 2026.
Finishing your piece
The standard experience is to finish the piece during the session and take it home on the same visit. The studio does not present drying, polishing, glazing, or firing after the session as a standard service.
A piece left for delivery
If a customer asks to leave a piece while delivery is assessed, it must carry a marker that links it to the customer or booking. Leaving a piece is not delivery confirmation and does not set a fee or date.
Delivery request
The website form is only a request for assessment, not a delivery confirmation. Staff will verify the requester, the connection to the piece or home kit, address, service area, price, and estimated timing. A full address is collected only after verification.
Fragile delivery
Artwork is fragile. The studio will use reasonable packaging and courier instructions, but third-party timing is not guaranteed. Photograph the package and piece and contact us promptly after loss or damage. Mandatory consumer rights are not reduced.
Decisions still required
Before commercial launch, define the storage period for pieces left for delivery, delivery areas and fees, complaints handling, and delivery arrangements for events and home kits.